Returns & Refund Policy
Returns & Refund Policy
September
Return Address: Teinfaltstrasse 4/B, 1010 Vienna, Austria
Effective Date: 20.10.2025
1. Return Eligibility
We want you to be completely satisfied with your purchase.
If for any reason you are not, you may return your order within 14 days of receiving it.
To be eligible for a return:
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The item must be in its original condition as it was received.
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All tags, labels, and accessories must be attached if such were attached
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Proof of purchase (order confirmation or receipt) is required.
2. How to Initiate a Return
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Email us at contact@septemberltd.com with your order number and reason for return.
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We’ll reply with return instructions and the return address.
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Send the parcel back within 14 days of notifying us.
3. Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is faulty or incorrect.
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For international returns, please use a trackable service; we are not responsible for parcels lost in transit.
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Customs duties, import taxes, or fees are non-refundable.
4. Refund Processing
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Once we receive and inspect your return, we will notify you via email.
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Approved refunds will be processed within 14 days using your original payment method.
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Shipping costs (if any) are non-refundable unless the item was defective or incorrect.
5. Exchanges
We do not offer direct exchanges.
If you wish to exchange an item, please return it for a refund and place a new order.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us immediately at contact@septemberltd.com with photos and your order number.
We will arrange a replacement or refund at no additional cost.
7. Non-Returnable Items
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Custom-made or personalized items
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Items showing signs of alteration after receiving it
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Sale items marked final sale
8. Contact
September
Email: contact@septemberltd.com
Address: Teinfaltstrasse 4/B, 1010 Vienna
